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Frequently Asked Questions
How often should I change my air filter?
You should inspect your air filter monthly and change it if necessary. Failing to change your filter regularly will result in higher utility bills, inadequate system cooling/heating, damage to your system, and many other problems.

Check it monthly!

How often should my unit be serviced/have maintenance performed?
Twice a year. You should have a cooling tune-up done in the spring and a heating tune-up done in the fall. Call us at (916) 759-8998 for more information on our air conditioning and heating maintenance/tune-up program.
How long will a new air conditioner last?
The life of your air conditioner largely depends on how well it is maintained. Like a car, if you take good care of your air conditioner, it may perform well for years. If the system is not properly maintained, you may end up replacing it much sooner than you would have liked.

Energy efficiency is similar. If the unit is properly maintained, it will run at optimal performance and energy efficiency for much longer. Carter Heat & Air offers preventative maintenance agreements and will perform manufacturer recommended maintenance twice a year.

How often should I have my air ducts cleaned?
Many experts recommend having your air ducts cleaned every 2 to 3 years. If you or a family member suffers from allergies, asthma or other breathing or respiratory problems, it may be worth it to have them cleaned once per year.

Cleaning your air ducts helps to remove dust, pollen, dirt, excrement from vermin and pests, pet hair and other allergens from your duct system. Your ductwork delivers air throughout your home and it is important to keep it clean to ensure healthy air.

Also be sure to have a technician check for leaks in your ductwork, as leaks may allow conditioned air to escape. This may make your air conditioner work harder and may increase energy consumption and costs.

Why does my furnace smell when started up for the first time every heating season?
Your furnace smells because dust has accumulated on the heat exchanger inside the furnace. The smell is the dust being burnt off. Under normal conditions, this smell should stop coming from the furnace within 24-48 hours.
What does HVAC stand for?
HVAC is short for Heating, Ventilation and Air Conditioning. HVAC is most often used to depict the whole heating and cooling system consisting of the duct work, air filters, humidification controls, and registers.
What is a heat pump?
Heat pumps can be a little confusing due to their name, but they actually cover both your heating and cooling needs throughout the year. When its hot outside it operates like an air conditioner in that it removes heat from your home, but when it cools off, the process gets turned around and it collects heat from outside and brings it inside. Heat pumps are also very efficient, and might produce up to two or three times more heat than the energy it uses.
What our customers are saying…
“Called Bryan Carter at 10 minutes to 9 PM tonight when I realized our air conditioner had suddenly stopped working. Given the time of night the service call fee was higher, but that’s to be expected. Bryan was at my home within 15 minutes of my call. Bryan was professional and took great Caaba of us explaining what the issue had been and giving tips on maintaining the AC unit throughout the rest of the summer. I recommend Carter Heat and Air for your AC needs.”

Corrina M.
Roseville, CA

Office Info
Monday - Sundays
8am - 6pm

24-HR Emergency Service Available

Financing Available

Contact Info

Carter Heat & Air

Phone: (916) 759-8998
Email: info@carterhvacpros.com

CSLB # 847866

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